| Accessorial Services | | | | Interstate |
| Services other than Line haul transportation that | | | | Any move which crosses a state boundary, |
| are rendered by an agent or the van operator. | | | | regardless of the number of miles. Distinguished |
| For example: Packing, unpacking, an extra pickup, | | | | from intrastate. |
| a long carry, an elevator trip, etc.). | | | | Intrastate |
| Accessoarticlesservices are charged in addition to | | | | Any move which does not cross a state |
| Line haul haulage charge. | | | | boundary, typically over 40 miles. Distinguished |
| | | | from interstate. |
| Additional Transportation Charge (ATC) | | | | |
| This regipick adjusted charge compensates the | | | | Inventory |
| mover for services rendered in places where the | | | | The list itemizing the goods (and their condition) |
| service rates are higher than the countrywide | | | | that you have released to the carrier. |
| average. It also compensates the mover for | | | | |
| other expenses incurred due to traffic congestion | | | | Line haul |
| and added time traveling to a remote area for | | | | The tariff transportation charge to move your |
| pickup or delivery. | | | | shipment from point of origin to its final point of |
| | | | destination. |
| Agent | | | | Local |
| An affiliated van line allowed to act on behalf of a | | | | In the same city. |
| motor carrier (i.E.; Mayflower, North American, | | | | A charge assessed when a shipment must be |
| Allied, Paul Arpin, etc.). The affiliated moving | | | | moved more than 75 feet from the rear of the |
| company (the agent) may serve as the booking | | | | moving van to the entrance of the residence. |
| agent, the origin agent, the hauling agent and/or | | | | Long Haul |
| the destination agent. | | | | A move over 450 miles from point to point. Long |
| Bill of Lading | | | | hauls are (generally) performed with |
| The is your moving contract with the mover. It is | | | | tractor-trailers. |
| your proof for your goods and the contract for | | | | Lowball |
| it's transport. Your signature on this document | | | | An estimate of moving costs that is purposely |
| confirms that your goods have been loaded on | | | | estimated low in order to secure a sale from the |
| the moving belongings and "released to the | | | | customer. |
| carrier". | | | | |
| Binding estimate | | | | Non-Binding Quote |
| A guaranteed price based on the inventory | | | | Based on the weight of the shipment. |
| Booking Agent ("Writing Agent") | | | | Operating Authority |
| The agent who accepts the order for your move | | | | Certification issued by a state or federal |
| and registers it with the moving company. The | | | | governmental entity authorizing a carrier to move |
| booking agent may or may not act as your origin | | | | household goods between designated geographical |
| or destination agent. | | | | areas. A van Line's agent may also have its own |
| Shipper | | | | separate "operating authority" issued by a state |
| The company providing moving for your | | | | or federal governmental entity, to move |
| household goods and on whose interstate or | | | | shipments within a certain geographical area. |
| intrastate operating authority the shipment is | | | | |
| moved. | | | | Order For Service |
| Carrier's Liability For Loss Or Damage | | | | The document authorizing the carrier to transport |
| The liability that the Carrier assumes for your | | | | your household goods. Order For Service Number: |
| possessions. This amount ranges from a low of | | | | The number used to identify your shipment. It |
| $0.30 per pound per article (for moves within a | | | | appears in the upper right corner of the Bill of |
| State) or $0.60 per pound per article (for | | | | Lading and on the Order for Service. |
| Interstate moves) to "Full Replacement Value" | | | | |
| with no deductible. There are several different | | | | Origin Agent |
| liability options available to you so be sure to ask | | | | The agent designated in the origin area to be |
| the Carrier's Representative to explain each | | | | available for preliminary readying of the shipment |
| option, its ramifications and its cost. Carrier's | | | | before movement (such as packing cartons), or |
| Liability For Loss or Damage is often incorrectly | | | | to provide information to you regarding your |
| referred to as "insurance". It's good to know the | | | | move. |
| difference between Carrier's Liability For Loss or | | | | Overflow ("Leave-over") |
| Damage and insurance, so ask your van Line | | | | Articles that are left behind due to insufficient |
| representative to explain the differences. | | | | space on a van, to be loaded on a second van |
| Claim | | | | for transportation and delivery. |
| Shippers statement of loss or damage to any of | | | | |
| his/her household goods while they were in the | | | | PBO (Packed By Owner) |
| care of the carrier or its agent. Such statements | | | | Articles packed into cartons or crates by the |
| are generally made on a "Claim Form". C.O.D. | | | | shipper, not the carrier. |
| (Cash On Delivery) Shipments where customer | | | | |
| pays moving charges at the time of delivery. For | | | | Re-weigh |
| C.O.D. Shipments, payment is required in cash, or | | | | Second weighing of shipment performed at |
| by travelers check, money order, cashier's check | | | | destination at the shippers or the carrier's request. |
| or credit card (pending a prior credit card approval | | | | Road Van |
| process). Personal checks are not accepted for | | | | A long haul tractor-trailer that moves shipments |
| payment of C.O.D. Charges. | | | | long distance (which is generally considered over |
| | | | 450 miles). |
| Consignee | | | | Shipper |
| The person to whom the shipment is to be | | | | The person (customer) whose goods are being |
| delivered. | | | | transported. |
| | | | |
| Carrier Packed | | | | Short Haul |
| Articles packed into cartons or crates by the | | | | A move that takes place under 450 miles. Short |
| carrier, not the shipper | | | | hauls are (generally) performed with straight |
| | | | trucks, although tractor-trailers can, and are, often |
| Consignor | | | | employed to complete large short haul moves. |
| The person from whom the shipment was picked | | | | |
| up from. | | | | Stair Carry |
| | | | An extra charge to compensate the carrier for |
| Deadhead | | | | the additional labor and time required to move a |
| Empty (unloaded) miles traveled by a driver in | | | | shipment (such as pianos) up or down flights of |
| order to move his or her truck to pick up a | | | | stairs which lead to or from an origin or |
| paying load. | | | | destination residence. |
| | | | |
| Declared Valuation | | | | Storage In Transit (S.I.T.) |
| The Shipper's indication of the value declared for | | | | Temporary storage of your household goods in |
| the possessions being shipped, thereby establishing | | | | the warehouse of the carrier's agent, pending |
| the carrier's maximum liability for loss or damage | | | | further transportation. |
| to the shipment. If no value is declared, the liability | | | | |
| is then controlled by the tariff under which the | | | | Straight Truck |
| shipment is moved. | | | | A truck, generally one half the size and capacity |
| Destination Agent | | | | of a tractor-trailer. Straight trucks are single cab |
| The agent designated in the destination area to | | | | and body vehicles (as opposed to a tractor-trailer |
| be available to assist or provide information to | | | | in which the cab can be separated from the |
| you or the van operator regarding your shipment. | | | | trailer). |
| | | | Survey |
| Elevator Carry | | | | When the booking or origin agent examines (i.E., |
| A charge to compensate the carrier for the | | | | surveys, or visually inspects) the shipper's goods |
| additional labor required to move a shipment by | | | | to develop an cost estimate. |
| way of an elevator. | | | | Charge |
| Quote | | | | The carrier's provisions, including rates, for |
| A professional assessment of the van space | | | | services performed during the course of moving |
| requirements, weight of household goods and cost | | | | a shipment. |
| of the move determined by the physical/visual | | | | |
| inspection of a shipment by a representative of | | | | Third Party Services |
| the carrier. | | | | Services performed by someone other than the |
| Expedited Service | | | | carrier at your request or as required by federal, |
| A program which, for an additional charge, allows | | | | state or local law. |
| a specific delivery date to be requested. If the | | | | Unpacking |
| date is not met, only standard charges apply. | | | | The removal of your goods from containers |
| Extra Stop (Extra Pickup or Delivery) | | | | (boxes) and crates and the disposal of such |
| If a van operator is required to make an extra | | | | containers and packing materials. |
| stop at either origin or destination (other than the | | | | Valuation |
| main pickup or delivery points), an extra charge is | | | | Shipper's declaration of the value declared for the |
| assessed - the charge is determined by the tariff. | | | | possessions being shipped, thereby establishing the |
| Flight Carry | | | | carrier's maximum liability for loss or damage to |
| See "Stair Carry". | | | | the shipment. If no value is declared, the liability is |
| | | | then controlled by the tariff under which the |
| Flight Charge | | | | shipment was moved. |
| See "Stair Carry". | | | | Van |
| Full Replacement Value Protection | | | | Movers call all types of vehicles used for moving |
| A valuation program which does not incorporate | | | | "vans". A van can be as small as an EconoLine |
| depreciation as a factor in settling claims for loss | | | | pack van or as large as an 80 foot long |
| or damage. | | | | tractor-trailer rig. |
| International | | | | Van Operator |
| Any move which crosses a country boundary, | | | | The driver of the vehicle carrying your household |
| regardless of the number of miles. | | | | goods. |